Terms of use

[v1 placeholder. pending legal review by gojiCare counsel] By accessing or using any part of the gojiCare service. the website, the intake questionnaire, the patient portal, or any communication with our clinical team. you confirm that you have read, understood, and agree to be bound by these terms of use and the linked Privacy policy.

If you do not agree, please do not use the service. Continued use after we update these terms constitutes acceptance of the revised terms.

[v1 placeholder. pending legal review by gojiCare counsel] gojiCare is intended for adult residents of Canada who are 18 years of age or older. Eligibility for specific treatments is determined by your provincial regulator and by the licensed Canadian provider reviewing your intake.

[v1 placeholder. pending legal review by gojiCare counsel] To use the patient portal you must create an account using a valid email address. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

[v1 placeholder. pending legal review by gojiCare counsel] You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@gojicare.ca if you suspect unauthorized access.

[v1 placeholder. pending legal review by gojiCare counsel] You agree not to misrepresent your identity, share account credentials, attempt to access another user's information, scrape or copy site content for redistribution, or use the service to obtain medication on behalf of someone else.

[v1 placeholder. pending legal review by gojiCare counsel] Some clinical services may carry a one-time consultation fee. The applicable fee, if any, is disclosed at intake before you authorize payment.

[v1 placeholder. pending legal review by gojiCare counsel] Medication pricing depends on the specific product, dose, and pharmacy fulfillment cost. For ongoing-care plans, fees recur on the cycle disclosed at signup until you cancel.

[v1 placeholder. pending legal review by gojiCare counsel] Applicable provincial and federal taxes are added at checkout. Shipping is included unless otherwise stated.

[v1 placeholder. pending legal review by gojiCare counsel] You may cancel any active subscription from the patient portal at any time. Cancellation stops future shipments and charges; it does not refund shipments that have already been dispensed.

[v1 placeholder. pending legal review by gojiCare counsel] Federal and provincial pharmacy regulations prohibit the resale or restocking of dispensed prescription medication. Refunds for shipped Rx medication are therefore limited to defective-product or fulfillment-error scenarios.

[v1 placeholder. pending legal review by gojiCare counsel] Consultation fees are refundable if a clinically necessary review has not yet been performed. Once a licensed provider has reviewed your intake, the fee is non-refundable regardless of the prescribing decision.

[v1 placeholder. pending legal review by gojiCare counsel] The gojiCare name, logo, brand assets, site copy, illustrations, and software are owned by gojiCare or its licensors and are protected by Canadian and international copyright and trademark law. You may not copy, redistribute, or create derivative works without prior written permission.

[v1 placeholder. pending legal review by gojiCare counsel] You retain ownership of the personal and health information you submit through intake, messaging, or the patient portal. You grant us the limited right to use that information for the sole purpose of delivering the service to you, as further described in the Privacy policy.

[v1 placeholder. pending legal review by gojiCare counsel] gojiCare is not an emergency service. If you are experiencing a medical emergency or are at risk of harm to yourself or others, call 911 or go to your nearest emergency department. For mental-health crises, contact 988 (Suicide Crisis Helpline).

[v1 placeholder. pending legal review by gojiCare counsel] Online care has clinical limits. gojiCare complements but does not replace your relationship with a primary-care provider. Our clinicians will refer you to in-person care when that is the appropriate course.

[v1 placeholder. pending legal review by gojiCare counsel] Educational content on gojicare.ca is provided for general information only and is not personal medical advice. Always rely on the guidance of your treating clinician over what you read on any website.

[v1 placeholder. pending legal review by gojiCare counsel] To the fullest extent permitted by law, the gojiCare website is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

[v1 placeholder. pending legal review by gojiCare counsel] To the fullest extent permitted by law, gojiCare's total liability arising out of or relating to these terms or your use of the service is limited to the amount you have paid to gojiCare in the twelve (12) months preceding the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded under applicable Canadian law.

[v1 placeholder. pending legal review by gojiCare counsel] These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules. Where a Quebec resident is using the service, the laws of Quebec apply to the extent required by the Quebec Civil Code.

[v1 placeholder. pending legal review by gojiCare counsel] Before commencing any formal proceeding, you agree to first contact us at hello@gojicare.ca so we can attempt to resolve the matter informally. Any unresolved dispute will be brought before the courts of competent jurisdiction in the applicable province.

[v1 placeholder. pending legal review by gojiCare counsel] Residents of Quebec may request a French-language version of these terms by emailing hello@gojicare.ca. The French version will be considered the binding version for Quebec residents to the extent required by Quebec law.

[v1 placeholder. pending legal review by gojiCare counsel] Nothing in these terms limits any non-waivable right granted to you by the Quebec Consumer Protection Act (CQLR c P-40.1). Where any provision conflicts with a non-waivable right, that right prevails over these terms for the resident concerned.

[v1 placeholder. pending legal review by gojiCare counsel] We may revise these terms from time to time to reflect changes in our service, applicable law, or industry practice. The "Last updated" date at the top of this page reflects the most recent revision.

[v1 placeholder. pending legal review by gojiCare counsel] For material changes, we will provide reasonable advance notice by email or via the patient portal before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the revised terms.